Support

01 Contact

For support inquiries, email support@loudevpn.com, or message us on Telegram @loude_vpn or Instagram @loude_vpn.

When contacting us, please include:

• Your iOS or Android version
• Loude app version
• What you were doing when the issue happened
• Any error messages you received

02 Quick fixes

• VPN stuck on "Connecting": toggle Airplane Mode on/off, then try again.
• No internet after connecting: disconnect, wait 5 seconds, then connect again.
• Can't add VPN configuration: open iOS Settings → General → VPN & Device Management and confirm you allowed the VPN prompt.
• Captive Wi-Fi (hotel/airport): open your browser, complete the Wi-Fi login page, then connect Loude.

03 Premium & billing

Loude Premium subscriptions are sold exclusively through the Apple App Store and Google Play. We do not sell keys, accounts, or subscriptions on any third-party websites.

• Restore Purchase: open Loude → Premium → "Restore Purchase".
• Refunds: the app stores manage refunds. Request a refund from your Apple ID or Google account purchase history.
• Payment issues: if your card was declined, contact Apple or Google support — developer support has no access to your billing information.

04 Alternative — Happ

If Loude isn't your fit, we also offer Happ via our Telegram bot @loude_plus_bot.

05 Reset Loude VPN profile

If Loude won't connect after updates, remove and re-add the VPN profile: iOS Settings → General → VPN & Device Management → remove the Loude profile, then open Loude and connect again.

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